Terms & Conditions - Pilates4.Me

Introduction
Thank you for choosing Pilates4.Me. Before participating in our sessions, please review and agree to the terms and conditions below.

The online booking system provides real-time class availability, dates, and prices, which may change based on interactions.
Clients are responsible for ensuring the accuracy of their bookings and payments.
All payments are non-refundable and non-transferable unless otherwise arranged.
Single classes or drop-ins have a specific expiry period, which should be noted prior to purchase.
Packages and class bookings are non-transferable and only available to the purchaser. However, if a friend is interested in a class, you may inform us, and a complimentary trial may be offered at our discretion.

Pilates4.Me cannot guarantee class availability at specific times and does not reserve bookings in advance to ensure fairness.
The monthly subscription generally covers one class per week. Additional classes are considered a bonus.
Classes can be booked up to 9 days in advance. Refunds are not issued if your preferred time slot is unavailable.

The studio reserves the right to change trainers without notice. Updated schedules will be provided.
Classes may be cancelled due to unforeseen circumstances, and efforts will be made to notify clients promptly.
Classes with only one booking will be cancelled 4 hours before the start time, with email notification.

Cancellations must be made via the OCTIV app more than 4 hours before the scheduled class to allow others to book the spot.
Fees for cancellations:
- No-Show Fee: R80
- Late Cancellation Fee: R40 (if cancelled within 4 hours of the class start time).
Please note that a class will be automatically cancelled if only one booking remains 4 hours before the start time. A notification email will be sent to this individual.

A calendar month’s notice is required to terminate monthly membership packages.
Memberships cannot be shared with friends or family members.
You can suspend your monthly membership package in advance for vacation or medical reasons. During this time, your account will be deactivated. Please note that this option cannot be used for part of a month.
A reactivation fee of R260 applies if your membership is suspended or deactivated for any period.
Accounts overdue by more than 10 days will be deactivated, and all bookings will be cancelled.

Clients with communicable diseases must provide medical clearance before attending group sessions.
Seek medical advice before participating if you have any health concerns.
Late arrivals of more than 10 minutes will not be admitted for safety reasons.

Participants must be at least 16 years old to attend group classes. Those under 16 are not allowed to attend or remain unattended at the studio.

The studio is not responsible for the loss or damage of personal items. Please take care of your belongings.

Pilates4.Me operates a shoe-free policy for hygiene and safety.
Suitable attire should be worn, and clients are encouraged to bring their own towels and water.
Instructors may use hands-on techniques for guidance; please inform them if you are uncomfortable with this.

While the studio strives to provide consistent sessions, there is no guarantee of availability for specific classes, instructors, or equipment.
Participation implies acknowledgment of the potential risks involved. It is advisable to consult a medical professional before starting classes.

Pilates4.Me takes data confidentiality seriously. Only authorised personnel have access to client data.
We will not share client data with third parties without consent. Clients can opt out of studio communications.

Free trials are available only to local residents of Hermanus and are limited to one per individual.
Free trials are subject to availability and management discretion. They cannot be redeemed for cash or transferred.
Pilates4.Me reserves the right to contact participants for marketing purposes.

The studio occasionally captures videos and photos during sessions for marketing purposes.
If you prefer not to be included in such footage, please inform us, and we will ensure you are not featured.

Conclusion
By attending classes, clients acknowledge and accept these terms and conditions, including associated responsibilities and risks.

We appreciate your cooperation and look forward to supporting you on your Pilates journey.